#613 Medium Brown 20" European Ponytail Extensions

• All our products are standard FREE SHIPPING. 
• Please allow us at least 24-48 hours to process your orders. Monday to Friday only (except on public holidays).
• We ship most of our hair extensions directly from our Melbourne warehouse. Delivery time is 2-5 business days.
• We ship most of the other products directly from our overseas warehouse. Delivery can take around 7-12 business days (approximately) after dispatch.
• Customers will receive a confirmation email with the real time tracking number.
• We use Australia Post, DHL, FedEx, YUN Express, and UBI as shipping partners.
• Shipping times can vary depending on the busy period and other unavoidable circumstances like the Pandemic.
• Please check the product listing you intend to buy properly, as we always mention shipping time in each listing.
• For more details, look at our Shipping policies, terms and conditions

• All our products come with a 30-day return, refund, exchange, or money-back guarantee - if not opened, not used, faulty or arrived damaged.  
• For some products, we have up to 6 months to 1-year manufacturer's warranty, so please check the product listing properly which you are willing to buy. 
• Each item will have this warranty marked on the product page.
• All hair extensions have up to a thirty-day warranty if there are any issues. 
• Once health and beauty products have been opened and used generally won't fit within our returns policy due to health and safety guidelines (unless there is a quality issue). 
• Any clearance sale products and Synthetic/Fibre hair extensions are not refundable or exchangeable if those products are not in original condition.
• Talk to a professional before purchasing our health and beauty products if you have any medical conditions. We do not refund if the product does not suit or serve your purposes. 

For more details, look at our total return- refund policies, terms and conditions.